# totter-and-tumble

> Public Help Center articles for totter-and-tumble.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What makes Totter + Tumble playmats different?](https://help.totterandtumble.co.uk/en-GB/what-makes-totter-+-tumble-playmats-different-645041.md): Totter + Tumble playmats have been designed to make life easier for families. The one piece design is simple compared to jigsaw playmats - just unroll and go! A textured, hypoallergenic wipeable surface stands up to the demands of family living and e
- [I want to learn more about the Totter + Tumble founder!](https://help.totterandtumble.co.uk/en-GB/i-want-to-learn-more-about-the-totter-+-tumble-founder-649439.md): Our Founder and CEO Susie Stubbs launched Totter + Tumble in 2018 after struggling to find a playmat that would stand up to the demands of family living, while looking in place in their newly renovated kitchen living space too. Learn more about Susie
- [What are Totter + Tumble playmats made from?](https://help.totterandtumble.co.uk/en-GB/what-are-totter-+-tumble-playmats-made-from-649441.md): Our playmats are made from a patented non-toxic PVC sealed memory foam and do not contain any nasties, including BPA, phthalates, lead, latex, formamide, formaldehyde, or flame retardants. They are independently tested and surpass the EN71 Toy Safety
- [Are your playmats safe from birth?](https://help.totterandtumble.co.uk/en-GB/are-your-playmats-safe-from-birth-649443.md): Our playmats are independently tested and exceed criteria making them safe from birth. Whether you have a brand new baby, an older child or you are an adult-only home looking for a supportive mat for exercise or other activities, our playmats are sui
- [Do your playmats come with a warranty?](https://help.totterandtumble.co.uk/en-GB/do-your-playmats-come-with-a-warranty-649446.md): Our playmats come with a 12 month manufacturers warranty, which covers faults only. All playmats should be checked within seven days of delivery and any imperfections or damages noted within this time period. The warranty does not cover general wear,
- [Your playmats seem quite expensive, why?](https://help.totterandtumble.co.uk/en-GB/your-playmats-seem-quite-expensive-why-1172881.md): Customers often leave reviews that their playmat has been ‘Worth every penny’ or they ‘Wish they had purchased it sooner’ after initially being dubious of the investment. Of course we have to agree that they are really worth it and here are some reas
- [Do your prices change?](https://help.totterandtumble.co.uk/en-GB/do-your-prices-change-1172900.md): We believe in fair and consistent pricing in order to maintain the quality product and service we provide. We don’t participate in flash sales, we hate it too when you just miss a deal, so instead we offer a discount code to our email subscribers as
- [Why is there a black code on my playmat?](https://help.totterandtumble.co.uk/en-GB/why-is-there-a-black-code-on-my-playmat-649444.md): The small black code on your playmat is a factory batch code - a legal requirement which means the product can be traced, for this reason it cannot be removed.
- [What sizes do you have available?](https://help.totterandtumble.co.uk/en-GB/what-sizes-do-you-have-available-649451.md): Totter + Tumble playmats are currently available in 5 sizes. The XL (250 x 150cm) Standard size (210 x 140cm) Compact size (185 x 125 cm) Round size (138 x 138 cm) and Runner size (180 x 65cm) Please note, not all designs are available in every size
- [Can you make custom sizes?](https://help.totterandtumble.co.uk/en-GB/can-you-make-custom-sizes-649453.md): Unfortunately we are unable to produce custom size playmats - although we are always keen to understand what sizes you’d like that we don’t offer, so please let us know!. If you are looking to cover more floor space, two playmats work brilliantly sid
- [Can you make custom designs?](https://help.totterandtumble.co.uk/en-GB/can-you-make-custom-designs-1198327.md): While we would love to offer the chance to create your own custom design, it is not possible unfortunately!. We hope that you will find a playmat within our collection that will suit your home aesthetic - if not though, do let us know what you think
- [Why is the XL playmat so expensive?](https://help.totterandtumble.co.uk/en-GB/why-is-the-xl-playmat-so-expensive-1198298.md): The XL playmat was first launched in 2024 and is the largest one-piece design we offer. Our playmats are created using two different printing techniques. A more standardised printing method called Gravure, that is used for the majority of our designs
- [Will this XL design come in other sizes?](https://help.totterandtumble.co.uk/en-GB/will-this-xl-design-come-in-other-sizes-1198381.md): We have exclusive digitally printed designs only available in our XL size including our Persian Collection designs The Portobello + The Brimfield and the Ardingly + Petworth and our new Games Room design the Checker + Ludo. These have been so popular
- [Will there be any new XL playmats?](https://help.totterandtumble.co.uk/en-GB/will-there-be-any-new-xl-playmats-1198388.md): Our XL playmat size has been so popular and there have been many requests for this largest size in other designs!. We currently offer the XL in the following designs:. Portobello + Brimfield. Ardingly + Petworth. Brecon + Weaver. Pembroke + HolbeinCh
- [Why are there two prices for the XL and Standard sizes?](https://help.totterandtumble.co.uk/en-GB/why-are-there-two-prices-for-the-xl-and-standard-sizes-1890867.md): Totter + Tumble playmats are created using two different printing techniques. A more standardised printing method called gravure, that is used for the majority of our designs, as well as an innovative digital printing method, new to our collection fo
- [I can’t decide what colour to choose - help!](https://help.totterandtumble.co.uk/en-GB/i-can%E2%80%99t-decide-what-colour-to-choose---help-649455.md): What a lovely dilemma to have! We are very happy to help. It’s important to consider the room your playmat will sit in most of the time as this will help to dictate the best floor mat to complement your interior décor. Our highly rated Swatch Service
- [Can I choose each side of the playmat?](https://help.totterandtumble.co.uk/en-GB/can-i-choose-each-side-of-the-playmat-649456.md): Unfortunately that isn't possible as our play mats are already in their fixed pairs. You can place your order through each of the designs to receive the same reversible playmat. We highly advise checking out our Swatch Service if you are unsure on th
- [How often do you launch new designs?](https://help.totterandtumble.co.uk/en-GB/how-often-do-you-launch-new-designs-649458.md): We typically add new styles to our collection twice a year, however this is subject to change. We’d love to explore new collaborations after the success of our Morris & Co. collaboration, so ensure you are signed up to our newsletter to be kept in th
- [Will your archived designs come back in stock?](https://help.totterandtumble.co.uk/en-GB/will-your-archived-designs-come-back-in-stock-649459.md): Archived designs won’t usually come back, but never say never! Please do reach out by email if there is a design we’ve archived that you really loved.
- [How do I know when a playmat will be back in stock?](https://help.totterandtumble.co.uk/en-GB/how-do-i-know-when-a-playmat-will-be-back-in-stock-1249380.md): So sorry to hear you haven't been able to order your preferred playmat. Any of our playmats that are currently out of stock will show information regarding an estimated back in stock date on the product page. We'd always recommend signing up to the b
- [What is the Swatch Service?](https://help.totterandtumble.co.uk/en-GB/what-is-the-swatch-service-649460.md): Our Swatch Service allows you to order up to two small pieces of Totter + Tumble to your home. It’s the perfect pre-purchase step if you aren’t sure on your favourite design and allows you to feel the quality as well. Make the most of your swatches a
- [How do I return my swatches?](https://help.totterandtumble.co.uk/en-GB/how-do-i-return-my-swatches-649481.md): It couldn’t be simpler to return your swatches to us. Using the free returns label inside your envelope, pop the swatches straight back to us for a refund. If received within 30 days, you will be refunded for the cost of the swatches, the delivery ch
- [My returned swatches have been delivered back to me - help!](https://help.totterandtumble.co.uk/en-GB/my-returned-swatches-have-been-delivered-back-to-me---help-649508.md): Sorry to hear this! It sounds like Royal Mail have been able to scan the original label. Please ensure that is covered or removed. Only Freepost SWATCH SERVICE needs to be visible on the front of the envelope.
- [I used the Swatch Service but I still can’t choose a design!](https://help.totterandtumble.co.uk/en-GB/i-used-the-swatch-service-but-i-still-can%E2%80%99t-choose-a-design-649535.md): Sorry to hear you still aren’t sure on the perfect design for you. Our Design Guide may help you. Plus, our team are always very happy to assist as well if you email across your requirements and/or a photo of the space you want to unroll the mat in.
- [Can I add a gift note to my order?](https://help.totterandtumble.co.uk/en-GB/can-i-add-a-gift-note-to-my-order-649592.md): Yes, you definitely can! Please add your gift note at check out. If you have already placed your order and wish to add a message, please send us an email and we will do our best to get it added for you.
- [Do you offer gift wrapping?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-gift-wrapping-649593.md): We can’t gift wrap our playmats unfortunately.
- [What is the difference between a Letterbox Voucher and a Digital Voucher?](https://help.totterandtumble.co.uk/en-GB/what-is-the-difference-between-a-letterbox-voucher-and-a-digital-voucher-649594.md): The Letterbox Voucher is a physical gift card that is shipped through the letterbox with a handwritten note. You can choose up to two complimentary swatches so the recipient can take a look at some of our designs and feel the quality as well. The Dig
- [Can you redeem a discount code when purchasing a playmat with a gift voucher?](https://help.totterandtumble.co.uk/en-GB/can-you-redeem-a-discount-code-when-purchasing-a-playmat-with-a-gift-voucher-1198588.md): Yes! Please ensure you add the discount code at check out - alongside your gift voucher code for payment. Please note - if you are purchasing a gift voucher - you cannot use a discount code.
- [How do I clean my playmat?](https://help.totterandtumble.co.uk/en-GB/how-do-i-clean-my-playmat-649597.md): It’s easy to keep Totter + Tumble playmats fresh! Take a look at our top tips in our Care Guide video here. When it comes to surface cleaning, less is definitely more and you’ve probably got our tried and tested solutions already. For simple and effe
- [Are your playmats stain proof?](https://help.totterandtumble.co.uk/en-GB/are-your-playmats-stain-proof-649599.md): While wipeable, our playmats are not completely stain proof. We would recommend keeping heavy stainers off the surface altogether - we would hate you to be left with any long lasting stains! This includes vivid foods such as berries and tomato based
- [I have a stain - help!](https://help.totterandtumble.co.uk/en-GB/i-have-a-stain---help-649601.md): Sorry to hear you have a stain on your playmat, we hate it when accidents happens! But try not to worry. We have plenty of tried and tested tips which should help. If you have already tried washing up liquid, with a touch of water - you could make up
- [Why can’t I vacuum my playmat?](https://help.totterandtumble.co.uk/en-GB/why-can%E2%80%99t-i-vacuum-my-playmat-649602.md): Our playmats are designed to be soft for ultimate comfort, but that means the soft surface needs to be taken care of. Vacuum wheels, including handheld and robotic vacuums are surprisingly heavy and can be rough too. When pulled across the surface, t
- [How do I get rid of the curl on the edge?](https://help.totterandtumble.co.uk/en-GB/how-do-i-get-rid-of-the-curl-on-the-edge-649603.md): If your playmat has just a slight lip at the end, the best way to finally convince that part of the memory foam to lie flat is to reroll tightly against the flicked edge and leave for 24-48hrs - it’s often easier to do this with someone else so you c
- [My playmat has a pressure indent, how can I remove it?](https://help.totterandtumble.co.uk/en-GB/my-playmat-has-a-pressure-indent-how-can-i-remove-it-649604.md): Our thick memory foam is designed to support weight, so short term pressure indents are to be expected, especially when your mat is brand new. Knees and elbows are surprisingly high pressure! Heavy furniture should however be kept off the mat, as it
- [Are your playmats waterproof?](https://help.totterandtumble.co.uk/en-GB/are-your-playmats-waterproof-649598.md): Our playmats are highly water resistant, which means accidental spillages can be cleaned up with ease. They are also ideal for water play fun, just be sure to dry off any liquid on the surface thoroughly and don’t leave them outside in the elements.
- [What flooring types are Totter + Tumble playmats suitable for?](https://help.totterandtumble.co.uk/en-GB/what-flooring-types-are-totter-+-tumble-playmats-suitable-for-649608.md): Our magic memory foam mats provide support even on hard wood flooring, while the weighty design means they stay stable on carpeted or slippy tiled floors. That said, we cannot speak for all flooring types as some are sensitive to extra layers being p
- [My playmat is slipping!](https://help.totterandtumble.co.uk/en-GB/my-playmat-is-slipping-649612.md): Our weighty memory foam design usually ensures they are kept firm on the floor, however flooring without a grain/texture or carpeted flooring that is new or with a short pile could have an impact. For small nudges, a basket on toys on a corner should
- [Can I use my underfloor heating with your playmats?](https://help.totterandtumble.co.uk/en-GB/can-i-use-my-underfloor-heating-with-your-playmats-649605.md): Underfloor heating should be fine with our playmats and we know plenty of Totter + Tumblers have it, however, there are so many different variations, with oils/resins - we would recommend checking with your supplier to be sure. They may want to know
- [Can I use your playmats near my log burner?](https://help.totterandtumble.co.uk/en-GB/can-i-use-your-playmats-near-my-log-burner-3352760.md): We would advise getting in touch with your log burner company, as each is different. Whilst the thermal properties of the closed cell foam means that our playmats are thermally stable - for example when used with under floor heating, remaining at a c
- [How should I store my playmat when not in use?](https://help.totterandtumble.co.uk/en-GB/how-should-i-store-my-playmat-when-not-in-use-649607.md): Most customers use Totter + Tumble playmats in place of rugs in the home and therefore leave them out most of the time, but you can of course roll away for storage if required. We’d recommend keeping the box (or half of it) for easy storage. Otherwis
- [Are Totter + Tumble playmats suitable for exercise, like pilates and yoga?](https://help.totterandtumble.co.uk/en-GB/are-totter-+-tumble-playmats-suitable-for-exercise-like-pilates-and-yoga-649609.md): Yes! In fact, our playmats were heavily inspired by the support pilates mats offer. We adore seeing families take to the floor on Totter + Tumble playmats in different ways, enjoying the comfort of the memory foam for all floor activities. From gentl
- [Are Totter + Tumble Playmats suitable for pets?](https://help.totterandtumble.co.uk/en-GB/are-totter-+-tumble-playmats-suitable-for-pets-1100048.md): We get asked about our playmats suitability for four legged friends in the home often. You may be used to the jigsaw style playmats that mark with a fingernail, let alone a dog or cat claw. Totter + Tumble playmats are much tougher and are designed t
- [Suitable playpens for Totter + Tumble playmats](https://help.totterandtumble.co.uk/en-GB/suitable-playpens-for-totter-+-tumble-playmats-4365485.md): We don't use playpens ourselves, however, we know from customers in the past that the largest playpen designs by Baby Dan, Safe Tots and Jolan have worked well with our Standard and Compact size playmats. If you find another option, do let us know!
- [How long does it take to receive a playmat?](https://help.totterandtumble.co.uk/en-GB/how-long-does-it-take-to-receive-a-playmat-649616.md): Orders are collected by our courier partners Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve. Our wonderful team may sometimes process your order on the weekend, for your order ready to be collected by the couriers on Monday.
- [How long will preorder deliveries take?](https://help.totterandtumble.co.uk/en-GB/how-long-will-preorder-deliveries-take-649617.md): Preorders will have a different delivery schedule as detailed on the product page at the time of ordering and outlined in your order confirmation email. Please get in touch if you have any queries.
- [Where do you ship to?](https://help.totterandtumble.co.uk/en-GB/where-do-you-ship-to-1198584.md): We ship playmats to the UK, to most countries across mainland Europe as well as the USA. Please ensure you are browsing the correct Totter + Tumble website for your region. Totter + Tumble UK. Totter + Tumble EU. Totter + Tumble USA
- [There is a problem with my delivery - help!](https://help.totterandtumble.co.uk/en-GB/there-is-a-problem-with-my-delivery---help-649618.md): So sorry to hear you have a problem with your delivery, we can certainly assist you. Please do reach out via email with your order number and full shipping address, so we can look into this for you as soon as possible.
- [What are your packaging dimensions & weight?](https://help.totterandtumble.co.uk/en-GB/what-are-your-packaging-dimensions-and-weight-4988122.md): So glad you asked!. All of our playmats are securely packaged within our branded Totter + Tumble boxes, so they are protected while in transit to their new homes. Please find the boxed dimensions of each size of playmat below along with their approxi
- [I want to return my playmat.](https://help.totterandtumble.co.uk/en-GB/i-want-to-return-my-playmat-649619.md): We want you to be 100% happy with your purchase and understand sometimes the size or design may not be quite right. As stated in the Terms & Conditions at purchase, the only conditions applying to returns and refunds are as follows:. 1. All returns m
- [I received a gifted playmat but it isn't right, can you help me?](https://help.totterandtumble.co.uk/en-GB/i-received-a-gifted-playmat-but-it-isnt-right-can-you-help-me-649621.md): We can accept returns or exchanges on gifted playmats so long as the playmat is unused, in its original packaging and was ordered within the last 30 days. Please reach out and we will do all we can to assist you with a return.
- [My gift voucher has money left on it - can I get a refund?](https://help.totterandtumble.co.uk/en-GB/my-gift-voucher-has-money-left-on-it---can-i-get-a-refund-649654.md): Any remaining funds on Gift Cards is non refundable - we hope you may be able to use the balance another time!
- [Do you offer any first order discounts?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-any-first-order-discounts-649659.md): We offer a first order discount to our newsletter subscribers. Sign up here to receive yours!. If you sign up, it may be worth checking your spam or promotions folder, as sometimes the welcome email ends up in there.
- [Do you give NHS or Blue Light Card holder discounts?](https://help.totterandtumble.co.uk/en-GB/do-you-give-nhs-or-blue-light-card-holder-discounts-649660.md): We choose to support the NHS and the wonderful work of our wider emergency teams via our Play Matters campaign. Each month we donate playmats to special charities, to provide a safe place for babies and children to play, relax and receive therapies.
- [I want to place a large order, do you offer a discount?](https://help.totterandtumble.co.uk/en-GB/i-want-to-place-a-large-order-do-you-offer-a-discount-649661.md): Inspired by the Montessori approach to play, our thick memory foam floor mats don't slide around and are ideal for covering a large space by placing them side by side or if you prefer, create zones by using them separately. Totter + Tumble playmats a
- [Do you have Black Friday or other Holiday sales?](https://help.totterandtumble.co.uk/en-GB/do-you-have-black-friday-or-other-holiday-sales-649662.md): You won't see us offering huge Totter + Tumble discounts on our website. Why? Because it's not sustainable and that is so important to an independent business like ours. That said, we promise to always value our Totter + Tumble family and offer an or
- [Do you sell damaged or used playmats?](https://help.totterandtumble.co.uk/en-GB/do-you-sell-damaged-or-used-playmats-649663.md): We don’t sell on used or damaged playmats, however, we do have Open Box sales typically twice a year, exclusively for our mailing list. These playmats are brand new, but the packaging will have been opened and we sell them on for a reduced rate - typ
- [Do you have split payment options?](https://help.totterandtumble.co.uk/en-GB/do-you-have-split-payment-options-1413370.md): At this time we do not offer payment via providers such as Klarna or Clearpay, however, you are able to check out via PayPal, which has a split payment option.
- [Can I earn rewards when I refer a friend?](https://help.totterandtumble.co.uk/en-GB/can-i-earn-rewards-when-i-refer-a-friend-2024465.md): The Totter + Tumble Refer-a-Friend Programme rewards you for referring new customers. When a friend makes a qualifying purchase using your unique referral link, you receive a £10 cashback gift voucher to spend at stores such as Amazon, Starbucks, App
- [The Midsummer Launch T&Cs](https://help.totterandtumble.co.uk/en-GB/the-midsummer-launch-tandcs-5926913.md): *Use SUMMER20 for £20 off Midsummer collection playmat purchases only. Expires at midnight on Monday 29th June 2026. For all other playmat designs, or after this period, use LETSPLAY for £10 off all playmat orders, or DOUBLETHEFUN for £25 off when pu
- [How do you support businesses including the educational and healthcare sectors who want playmats?](https://help.totterandtumble.co.uk/en-GB/how-do-you-support-businesses-including-the-educational-and-healthcare-sectors-who-want-playmats-5834560.md): Our designated Totter + Tumble for Trade hub makes it simple for businesses to place orders. Originally designed for family homes, our award-winning playmats have naturally found their place within businesses including nurseries, schools, play cafes,
- [Do you offer trade pricing?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-trade-pricing-5834562.md): Our Totter + Tumble for Trade accounts offer tiered discounting on playmat orders for registered businesses only. The more you spend, the more you save. Businesses must apply for a trade account here to access discounted pricing. Payment options incl
- [How do I create a trade account?](https://help.totterandtumble.co.uk/en-GB/how-do-i-create-a-trade-account-5834777.md): If you are a registered business, you can apply for a Totter + Tumble for Trade account here. Simply complete the form, and we will approve accounts within 2 business days.
- [Is there a minimum order value for trade customers?](https://help.totterandtumble.co.uk/en-GB/is-there-a-minimum-order-value-for-trade-customers-5834832.md): There is no minimum order value for trade customers. From one playmat or dozens, our Trade Hub gives businesses an easy way to order for their setting.
- [Can I use a trade account for multiple projects or locations?](https://help.totterandtumble.co.uk/en-GB/can-i-use-a-trade-account-for-multiple-projects-or-locations-5834834.md): Yes, our Trade Hub allows businesses to amend shipping addresses via their account. Please note that tiered discounting only applies to single orders, shipped to one address. If you are placing multiple bulk orders at the same time, shipping to separ
- [Can trade discounts be combined with promotions?](https://help.totterandtumble.co.uk/en-GB/can-trade-discounts-be-combined-with-promotions-5834835.md): Promotional codes or referral codes cannot be applied against trade orders.
- [Delivery details for trade orders](https://help.totterandtumble.co.uk/en-GB/delivery-details-for-trade-orders-5834836.md): Delivery for trade orders is FREE. With a Next Day Delivery option for Mainland UK at £50. Orders placed before 12pm, will be dispatched the same day. If you are placing an order with 10 units or less, it will be sent out with the courier DX and you
- [Do you offer international shipping for trade customers?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-international-shipping-for-trade-customers-5834837.md): Our Trade Hub currently serves UK customers only. For delivery to within the US or EU, please use our D2C websites to place your order, or reach out to us via email if you require support. For EU customers: www.totterandtumble.eu. For US customers: w
- [We need support with placing a trade order](https://help.totterandtumble.co.uk/en-GB/we-need-support-with-placing-a-trade-order-5834838.md): No problem at all. Our team is on hand to support you. Whether that’s understanding our delivery or payment terms, or choosing the right designs for your space. Get in touch for assistance on trade@totterandtumble.co.uk
- [The Midsummer 2026 Launch Giveaway](https://help.totterandtumble.co.uk/en-GB/the-midsummer-2026-launch-giveaway-6731063.md): June “Win a Perfect Playmat Giveaway” Terms and Conditions: This prize draw is open to UK residents aged 18 or over only. No purchase is necessary. The prize draw closes at 11:59pm BST on 24 June 2027. One winner will be selected at random from all v
- [What is your Refer-a-Friend Programme?](https://help.totterandtumble.co.uk/en-GB/what-is-your-refer-a-friend-programme-1203288.md): The Totter + Tumble Refer-a-Friend Programme rewards participants for referring new customers. When someone makes a qualifying purchase using your referral link, you receive a reward - simple!
- [What rewards can I earn?](https://help.totterandtumble.co.uk/en-GB/what-rewards-can-i-earn-1203343.md): Each referral reward is to the value of £10. Referral rewards are given as pre-paid Visa cards or gift vouchers via the platform Tremendous. They are valid for 5 years after the referrer purchase date. These gift cards include stores such as Amazon,
- [Can anyone Refer-a-Friend?](https://help.totterandtumble.co.uk/en-GB/can-anyone-refer-a-friend-1203291.md): To qualify as the referrer you must have made a purchase of a minimum £90 via the Totter + Tumble website. (John Lewis and Next customers excluded.). Participants must be 18 years or older with a valid email address to join. Employees, affiliates, pa
- [How do I Refer-a-Friend?](https://help.totterandtumble.co.uk/en-GB/how-do-i-refer-a-friend-1203306.md): When you checkout you will receive your unique referral link on the checkout page and if you are an email subscriber you will also get an email reminder. Share your link with friends and family, via a method of your choice including WhatsApp, Faceboo
- [Is there a maximum number of referrals I can make?](https://help.totterandtumble.co.uk/en-GB/is-there-a-maximum-number-of-referrals-i-can-make-1203381.md): If you are a super star referrer, after 15 of your friends have made a valid purchase, you will be moved onto our Influencer Programme. This second tier of the referral programme is for our content creators or graduates of the Refer-a-Friend Programm
- [Can the programme change or end?](https://help.totterandtumble.co.uk/en-GB/can-the-programme-change-or-end-1203452.md): Yes, Totter + Tumble may modify or terminate the programme at any time without prior notice. If the programme ends, participants will have 30 days to redeem any unclaimed rewards.
- [Referral Programme Terms & Conditions](https://help.totterandtumble.co.uk/en-GB/referral-programme-terms-and-conditions-1172789.md): Terms & Conditions for the Social Snowball Referral Programme. Effective Date: 01 March 2025. Welcome to the Totter + Tumble Social Snowball Referral Programme (the "Programme"). By participating in the Programme, you agree to the following terms and
- [Friends + Family Month: Bonus Discount](https://help.totterandtumble.co.uk/en-GB/friends-+-family-month-bonus-discount-3071380.md): Every November we increase the discount you can share with your friends + followers. Your unique code will automatically update to the below values and will be available for the use from 31.10.25-01.12.25 (inclusive). UK = increased to £20 / EU = inc
- [What is an Affiliate Commission Reward?](https://help.totterandtumble.co.uk/en-GB/what-is-an-affiliate-commission-reward-1909485.md): Totter + Tumble partners with approved affiliates and content creators who help promote our brand. When you refer a new customer who makes a qualifying purchase via our websites, you’ll earn a 5% commission on that sale. We also offer gifted product
- [What affiliate platforms are available and how do I apply?](https://help.totterandtumble.co.uk/en-GB/what-affiliate-platforms-are-available-and-how-do-i-apply-1909554.md): We operate across several platforms to suit different types of partners, click on your preferred platform to apply. Recommended for Media Agencies:. Commission Junction (CJ) (UK, US and EU). Awin / Share A Sale (US only). Recommended for Content Crea
- [Who can become an Affiliate Partner?](https://help.totterandtumble.co.uk/en-GB/who-can-become-an-affiliate-partner-1909643.md): To become an affiliate partner you must be:. At least 18 years old. Have a valid email address. Please note: Employees of Totter + Tumble and their immediate family members are not eligible.
- [Do you offer gifted product?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-gifted-product-1909699.md): We love working with creators who align with our values — family-focused, design-conscious, and passionate about child-friendly interiors. Whether you're a blogger, Instagram parent, YouTuber, or interior stylist, we'd love to hear from you. Click he
- [How is this different to your Refer-A-Friend Programme? (Social Snowball Tier 1)](https://help.totterandtumble.co.uk/en-GB/how-is-this-different-to-your-refer-a-friend-programme-(social-snowball-tier-1)-1909700.md): Our Refer-a-Friend programme is a simple way for customers to share Totter + Tumble with their network. You receive a unique referral link at checkout and via email (if subscribed). Share your link via WhatsApp, email, or social media. Your friend re
- [When and how do I get paid my commission?](https://help.totterandtumble.co.uk/en-GB/when-and-how-do-i-get-paid-my-commission-1909701.md): Payment methods vary depending on the platform (e.g., PayPal, bank transfer) and are managed directly within the affiliate platform you’re using.
- [Affiliate Programme further details](https://help.totterandtumble.co.uk/en-GB/affiliate-programme-further-details-1909732.md): What actions are prohibited?. To maintain fairness and integrity, affiliates must not:. Spam referral links on forums, social media, or via email. Use paid advertising or misleading tactics including any attempt to impersonate the brand or create mar
- [Friends + Family Month: Bonus Discount](https://help.totterandtumble.co.uk/en-GB/friends-+-family-month-bonus-discount-3071381.md): Every November we increase the discount you can share with your friends + followers. Your unique code will automatically update to the below values and will be available for the use from 31.10.25-01.12.25 (inclusive). UK = increased to £20 / EU = inc
- [What is Play It Forward Rewards?](https://help.totterandtumble.co.uk/en-GB/what-is-play-it-forward-rewards-3112914.md): Totter + Tumble partners with approved affiliates who help promote our brand. When you refer a new customer who makes a qualifying purchase via our websites, you’ll earn 5% store credit on that sale. How do I apply?. We operate the programme via the
- [How does the referral process work?](https://help.totterandtumble.co.uk/en-GB/how-does-the-referral-process-work-3112931.md): Once your application is approved, you will be sent an email with your unique link. Share your link with members,, friends and family, via a method of your choice including WhatsApp, Facebook and email. Your unique referral link gives your friend a d
- [Who can become a Rewards Partner?](https://help.totterandtumble.co.uk/en-GB/who-can-become-a-rewards-partner-3112938.md): You must be:. At least 18 years old. Have a valid email address. Please note: Employees of Totter + Tumble and their immediate family members are not eligible.
- [Do you offer gifted product?](https://help.totterandtumble.co.uk/en-GB/do-you-offer-gifted-product-3112939.md): We love working with creators who align with our values; family-focused, design-conscious, and passionate about child-friendly interiors. Whether you're a blogger, Instagram parent, YouTuber, or interior stylist, we'd love to hear from you. Find out
- [How do I receive my Store Credit?](https://help.totterandtumble.co.uk/en-GB/how-do-i-receive-my-store-credit-3112942.md): Each referral reward is 5% of the referee sale. A store credit code will be emailed to you, to use on our websites only (excludes an retail partners). Any applicable taxes are the responsibility of the participant. Totter + Tumble may adjust reward a
- [What if I can't remember or find my unique link to share?](https://help.totterandtumble.co.uk/en-GB/what-if-i-cant-remember-or-find-my-unique-link-to-share-3112944.md): If you are an email subscriber, please check your junk folder. If you still cannot find the information reach out to our team on info@totterandtumble.co.uk
- [What actions are prohibited?](https://help.totterandtumble.co.uk/en-GB/what-actions-are-prohibited-3112946.md): To maintain fairness and integrity, affiliates must not:. Spam referral links on forums, social media, or via email. Use paid advertising or misleading tactics. Refer themselves or use multiple accounts to gain rewards fraudulently. Using your own af
- [Can the programme change or end?](https://help.totterandtumble.co.uk/en-GB/can-the-programme-change-or-end-3112951.md): Yes. Totter + Tumble reserves the right to update or terminate the programme at any time without prior notice. If the programme ends, you’ll have 30 days to redeem any outstanding rewards. What if I experience technical issues?. Please get in contact
- [How is this different to your Refer-A-Friend Programme (Social Snowball Tier 1)?](https://help.totterandtumble.co.uk/en-GB/how-is-this-different-to-your-refer-a-friend-programme-(social-snowball-tier-1)-3112953.md): The referral process works the same, but the reward is a £10/€10/$15 cashback reward, whereas Tier 3 Play It Forward allows you to earn 5% store credit. You can apply for either programme depending on your rewards preference. You can refer up to 15
- [How is this different to your Affiliate Commission Rewards Programme (Social Snowball Tier 2)?](https://help.totterandtumble.co.uk/en-GB/how-is-this-different-to-your-affiliate-commission-rewards-programme-(social-snowball-tier-2)-3112955.md): This programme is for content creators and affiliates looking for a 5% cashback reward, whereas Tier 3 Play It Forward allows you to earn 5% store credit. You can apply for either programme depending on your rewards preference.
- [How is my personal data used?](https://help.totterandtumble.co.uk/en-GB/how-is-my-personal-data-used-3112957.md): By joining the programme, you consent to the collection and use of your personal data in accordance with our, Privacy Policies, UK, EU, US. Your activity is tracked to manage and administer the programme. For further information, please refer to our