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Totter + Tumble UK

<p>The small black code on your playmat is a factory batch code - a legal requirement which means the product can be traced, for this reason it cannot be removed.</p>

The small black code on your playmat is a factory batch code - a legal requirement which means the product can be traced, for this reason it cannot be removed.

Why is there a black code on my playmat?

Our Brand and Product

What makes Totter + Tumble playmats different?

I want to learn more about the Totter + Tumble founder!

What are Totter + Tumble playmats made from?

Are your playmats safe from birth?

Do your playmats come with a warranty?

Your playmats seem quite expensive, why?

Do your prices change?

What sizes do you have available?

Can you make custom sizes?

Can you make custom designs?

Why is the XL playmat so expensive?

Will the XL designs come in other sizes?

Will there be any new XL playmats?

I can’t decide what colour to choose - help!

Can I choose each side of the playmat?

How often do you launch new designs?

Will your archived designs come back in stock?

How do I know when a playmat will be back in stock?

Our Sizes and Designs

What is the Swatch Service?

How do I return my swatches?

My returned swatches have been delivered back to me - help!

I used the Swatch Service but I still can’t choose a design!

Our Swatch Service

Can I add a gift note to my order?

Do you offer gift wrapping?

What is the difference between a Letterbox Voucher and a Digital Voucher?

Can you redeem a discount code when purchasing a playmat with a gift voucher?

Gifting Options

How do I clean my playmat?

Are your playmats waterproof?

Are your playmats stain proof?

I have a stain - help!

Why can’t I vacuum my playmat?

How do I get rid of the curl on the edge?

My playmat has a pressure indent, how can I remove it?

What flooring types are Totter + Tumble playmats suitable for?

My playmat is slipping!

Can I use my underfloor heating with your playmats?

How should I store my playmat when not in use?

Are Totter + Tumble playmats suitable for exercise, like pilates and yoga?

Are Totter + Tumble Playmats suitable for pets?

Care and Product Support

How long does it take to receive a playmat?

How long will preorder deliveries take?

There is a problem with my delivery - help!

Where do you ship to?

Delivery Information

I want to return my playmat.

I received a gifted playmat but it isn't right, can you help me?

My gift voucher has money left on it - can I get a refund?

Returns, Refunds and Exchanges

Do you offer any first order discounts?

Do you give NHS or Blue Light Card holder discounts?

I want to place a large order, do you offer a discount?

Do you have Black Friday or other Holiday sales?

Do you sell damaged or used playmats?

Discounts and Promotions

Customer Survey Prize Draw - January 2025

Giveaways and Prize Draws

What is your Refer-a-Friend Programme?

What rewards can I earn?

Can anyone Refer-a-Friend?

How do I Refer-a-Friend?

Is there a maximum number of referrals I can make?

Can the programme change or end?

Referral Programme Terms & Conditions

Refer-a-Friend

Why is there a black code on my playmat?Updated 9 months ago