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Totter + Tumble UK

Find answers to common play mat order questions at the Totter + Tumble Help Centre. Get support on orders, shipping, returns, and product advice for our stylish, supportive play mats.

Help Centre | Totter + Tumble UK – FAQs, Orders + Product Advice

What makes Totter + Tumble playmats different?

I want to learn more about the Totter + Tumble founder!

What are Totter + Tumble playmats made from?

Are your playmats safe from birth?

Do your playmats come with a warranty?

Your playmats seem quite expensive, why?

Do your prices change?

Why is there a black code on my playmat?

Our Brand and Product

What sizes do you have available?

Can you make custom sizes?

Can you make custom designs?

Why is the XL playmat so expensive?

Will this XL design come in other sizes?

Will there be any new XL playmats?

Why are there two prices for the XL and Standard sizes?

I can’t decide what colour to choose - help!

Can I choose each side of the playmat?

How often do you launch new designs?

Will your archived designs come back in stock?

How do I know when a playmat will be back in stock?

Our Sizes and Designs

What is the Swatch Service?

How do I return my swatches?

I used the Swatch Service but I still can’t choose a design!

Our Swatch Service

Can I add a gift note to my order?

Do you offer gift wrapping?

What is the difference between a Letterbox Voucher and a Digital Voucher?

Can you redeem a discount code when purchasing a playmat with a gift voucher?

Gifting Options

How do I clean my playmat?

Are your playmats stain proof?

I have a stain - help!

Why can’t I vacuum my playmat?

How do I get rid of the curl on the edge?

My playmat has a pressure indent, how can I remove it?

Are your playmats waterproof?

What flooring types are Totter + Tumble playmats suitable for?

My playmat is slipping!

Can I use my underfloor heating with your playmats?

Can I use your playmats near my log burner?

How should I store my playmat when not in use?

Are Totter + Tumble playmats suitable for exercise, like pilates and yoga?

Are Totter + Tumble Playmats suitable for pets?

Suitable playpens for Totter + Tumble playmats

Care and Product Support

How long does it take to receive a playmat?

How long will preorder deliveries take?

Where do you ship to?

There is a problem with my delivery - help!

What are your packaging dimensions & weight?

Delivery Information

I want to return my playmat.

I received a gifted playmat but it isn't right, can you help me?

My gift voucher has money left on it - can I get a refund?

Returns, Refunds and Exchanges

Do you offer any first order discounts?

Do you give NHS or Blue Light Card holder discounts?

I want to place a large order, do you offer a discount?

Do you have Black Friday or other Holiday sales?

Do you sell damaged or used playmats?

Do you have split payment options?

Can I earn rewards when I refer a friend?

Friends + Family Month 2026 Promotion

Swatchtober Promotion + Prize Draw 2026

Discounts and Promotions

How do you support businesses including the educational and healthcare sectors who want playmats?

Do you offer trade or education pricing?

How do I create a trade account?

Is there a minimum order value for trade hub customers?

Can I use a trade account for multiple projects or locations?

Can Trade + Education Hub discounts be combined with promotions?

Delivery details for trade + education hub orders

Do you offer international shipping for trade customers?

We need support with placing a trade order

Trade + Education Customers

Cosy Giveaway - November 2026

The Floor Play Community Giveaway UK

SUSIE'S SURPRISE & DELIGHT

Giveaways and Prize Draws

What is your Refer-a-Friend Programme?

What rewards can I earn?

Can anyone Refer-a-Friend?

How do I Refer-a-Friend?

Is there a maximum number of referrals I can make?

Can the programme change or end?

Referral Programme Terms & Conditions

Friends + Family Month: Bonus Discount

Refer-a-Friend

What is an Affiliate Commission Reward?

What affiliate platforms are available and how do I apply?

Who can become an Affiliate Partner?

Do you offer gifted product?

How is this different to your Refer-A-Friend Programme? (Social Snowball Tier 1)

When and how do I get paid my commission?

Affiliate Programme further details

Affiliate Commission Programme Terms

What is Play It Forward Rewards?

How does the referral process work?

Who can become a Rewards Partner?

How do I receive my Store Credit?

What if I can't remember or find my unique link to share?

What actions are prohibited?

How is this different to your Refer-A-Friend Programme (Social Snowball Tier 1)?

How is this different to your Affiliate Commission Rewards Programme (Social Snowball Tier 2)?

How is my personal data used?

Play It Forward Rewards

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