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Care and Product Support

How do I clean my playmat?

It’s easy to keep Totter + Tumble playmats fresh! Take a look at our top tips in our Care Guide video here. When it comes to surface cleaning, less is definitely more and you’ve probably got our tried and tested solutions already. For simple and effe

Are your playmats waterproof?

Our playmats are highly water resistant, which means accidental spillages can be cleaned up with ease. They are also ideal for water play fun, just be sure to dry off any liquid on the surface thoroughly and don’t leave them outside in the elements.

Are your playmats stain proof?

While wipeable, our playmats are not completely stain proof. We would recommend keeping heavy stainers off the surface altogether - we would hate you to be left with any long lasting stains! This includes vivid foods such as berries and tomato based

I have a stain - help!

Sorry to hear you have a stain on your playmat, we hate it when accidents happens! But try not to worry. We have plenty of tried and tested tips which should help. If you have already tried washing up liquid, with a touch of water - you could make up

Why can’t I vacuum my playmat?

Our playmats are designed to be soft for ultimate comfort, but that means the soft surface needs to be taken care of. Vacuum wheels, including handheld and robotic vacuums are surprisingly heavy and can be rough too. When pulled across the surface, t

How do I get rid of the curl on the edge?

If your playmat has just a slight lip at the end, the best way to finally convince that part of the memory foam to lie flat is to reroll tightly against the flicked edge and leave overnight - it’s often easier to do this with someone else so you can

My playmat has a pressure indent, how can I remove it?

Our thick memory foam is designed to support weight, so short term pressure indents are to be expected, especially when your mat is brand new. Knees and elbows are surprisingly high pressure! Heavy furniture should however be kept off the mat, as it

What flooring types are Totter + Tumble playmats suitable for?

Our magic memory foam mats provide support even on hard wood flooring, while the weighty design means they stay stable on carpeted or slippy tiled floors. That said, we cannot speak for all flooring types as some are sensitive to extra layers being p

My playmat is slipping!

Our weighty memory foam design usually ensures they are kept firm on the floor, however flooring without a grain/texture or carpeted flooring that is new or with a short pile could have an impact. For small nudges, a basket on toys on a corner should

Can I use my underfloor heating with your playmats?

Underfloor heating should be fine with our playmats and we know plenty of Totter + Tumblers have it, however, there are so many different variations, with oils/resins - we would recommend checking with your supplier to be sure. They may want to know

How should I store my playmat when not in use?

Most customers use Totter + Tumble playmats in place of rugs in the home and therefore leave them out most of the time, but you can of course roll away for storage if required. We’d recommend keeping the box (or half of it) for easy storage. Otherwis

Are Totter + Tumble playmats suitable for exercise, like pilates and yoga?

Yes! In fact, our playmats were heavily inspired by the support pilates mats offer. We adore seeing families take to the floor on Totter + Tumble playmats in different ways, enjoying the comfort of the memory foam for all floor activities. From gentl

Are Totter + Tumble Playmats suitable for pets?

We get asked about our playmats suitability for four legged friends in the home often. You may be used to the jigsaw style playmats that mark with a fingernail, let alone a dog or cat claw. Totter + Tumble playmats are much tougher and are designed t