Orders are collected by our courier partners Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve. Our wonderful team may sometimes process your order on the weekend, for your order ready to be collected by the couriers on Monday.
Preorders will have a different delivery schedule as detailed on the product page at the time of ordering and outlined in your order confirmation email. Please get in touch if you have any queries.
So sorry to hear you have a problem with your delivery, we can certainly assist you. Please do reach out via email with your order number and full shipping address, so we can look into this for you as soon as possible.
We ship playmats to the UK, across Europe as well as the USA. Please ensure you are browsing the correct Totter + Tumble website for your region. Totter + Tumble UK. Totter + Tumble EU. Totter + Tumble USA